Tried turning it off and on again?

You may say it in many ways; ‘can you reboot’, ‘could you power down the machine’ or ‘have you tried re-configuring the primary power coupling’. They all mean the same thing!

Often people don’t like this advice due to it not being a true ‘fix’. There is, however, some logic behind this overwhelming piece of advice.

So why? What does it do?

The answer is reasonably simple. In basic terms, a reboot wipes the temporarily stored data from the computer. This will often include whatever is causing the problem. Shutting down and restarting returns the computer to a ‘clean’ state. You’ve also probably heard you’re supposed to unplug and wait a few minutes before booting back up. There’s a good reason for this too. This ensures the machine is completely off. This ensures the machine is completely off, since even after you’ve flipped the switch, power may still be circulating from the capacitor.

It's still not working?

Of course, a reboot will only do so much. It may fix your immediate problem, but not the underlying cause. That’s why we’ll always ask someone to call back if the problem happens again. If you’re having problems with your IT infrastructure that you can’t fix yourself then it may be time to look at IT support. That’s where we come in. Our aim is to improve the performance of our client’s IT systems, reduce owner and staff stress, increase efficiency in business, provide flexibility and instant scalability and make the client more productive.

So there you have it, next time you have an issue, and someone says ‘have you tried turning it on and off again’ you know how and why it can work.